Hi there! I'm
Hifdzon Nur Rohman

Providing high-level technical support for complex hosting infrastructure. Ensuring high availability, service reliability, and resolving critical client issues across multiple brands under the hosting.com umbrella.

• Diagnose and resolve complex web server, DNS, and database issues.
• Manage and maintain Linux-based hosting environments and control panels (cPanel/WHM).
• Provide omnichannel support (Email, Phone lines, Chat) maintaining high customer satisfaction.
• Collaborate with System Administrators to escalate and patch infrastructure vulnerabilities.

Managed advanced technical troubleshooting for unlimited hosting environments and optimized backend support processes.

• Led support initiatives and mentored junior technical support staff.
• Troubleshot WordPress, SSL installations, email deliverability, and custom PHP environments.
• Utilized internal tools and hPanel/cPanel to restore compromised websites and optimize performance.